General FAQs

Payment Method

All concessions items must be cleaned prior to pick up/drop off. If dirty we will charge $50 cleaning fee. *If item is dirty when picked up or dropped off call us before party and we will clean and/or swap out  

 

If you choose payment plan and payment is not paid in full 10 days prior to event as per the agreement. Your order can be cancelled. And we will only refund 50% of order total. 

What fees are involved?

Water, rental damage, cleaning,  and back yard drop off are the most common. (Ranges from$50-$200) It’s renters responsibility to keep the bounce houses out of excessive rain to avoid this fee. 

How long is a trypical rental.

24hr rental. If you need longer just call/text us and we will work with you! 331-803-0840 

What is your policy if there is inclement weather?

Snax Rentals Refund Policy

At Snax Rentals, we understand that plans can change. Our refund policy ensures fairness while keeping our business operations smooth. Snax Rentals  reserves the right to cancel your rental due to inclement weather at any time Please review our policy before booking:

Cancellation & Refund Policy

  • Cancellations 14+ days before the event: Full refund or credit for a future booking.
  • Cancellations 7-13 days before the event: 50% refund or full credit towards a future event.
  • Cancellations less than 7 days before the event: No refund, but we offer a credit for a future booking.

Weather-Related Cancellations

  • If your event is outdoor-dependent and weather conditions make it unsafe, we offer a credit for a future date. Refunds are not issued for weather-related cancellations.

Deposits

  • refundable deposit is required to secure your booking. This is returned once items are picked up and are not damaged, dirty, or altered. 

No-Show & Late Cancellations

  • If our team arrives at the event location and is unable to set up due to customer-related issues (e.g., no access to venue, no response), no refunds will be issued.

Damage or Equipment Issues

  • If equipment malfunctions due to our fault, we will offer a replacement or partial refund if the issue significantly affects the service.
  • If damage occurs due to guest misuse or negligence, no refunds will be issued, and additional fees may apply.

By booking with Snax Rentals, you agree to these terms. If you have any questions, feel free to reach out—we’re happy to assist!

📩 Contact Us for Any Refund Requests or Rescheduling.

Inflatables cannot be used if there are winds of 20 mph (15 mph for some items) or more, and cannot be used in the constant rain.

-Rain-
If there is a 50 percent or greater chance for rain during the scheduled time of your event, you can reschedule, have a credit for up to one year, or receive a refund before 7 am the morning of the scheduled delivery. However, if the forecast is calling for scattered showers or less than 50 percent chance, we recommend you continue with your scheduled delivery. If the forecast is for continuous rain throughout the day, we recommend you cancel or reschedule your event.

-Wind-
Inflatables cannot be used in winds exceeding 20 mph (15 mph for some items). If the forecast is for high winds, we will call to cancel and you can reschedule your rental, receive a credit good for one year, or receive a refund. We will cancel the event or you must confirm cancellation before 7:00 am on the day of the event.

Do you delivery to Chicago?

Some parts. As long as it’s within 15 miles of Bolingbrook,Illinois. ** There is some exceptions  please call to discuss  

Is your prices per hour?

No! The price you see is per day! 

Do you require a deposit?

Yes. It will be REFUNDED after your rental.

INFLATABLE RULES

No food or drink, no shoes, no sharp objects, no visible metal zippers, no medical conditions including pregnancy, no wrestling/roughhousing, no hanging on the netting, no flips, no silly string or sand.

Under no circumstances should anybody use the inflatable bounces to do flips or climb on the sides or the walls. The bounces are not trampolines and do not have the rebound of a trampoline.

No silly string! It eats away at the vinyl of the inflatable

Adult supervision at all times.

SHOULD I BOOK IN ADVANCE?

The weekends are our most popular days and book up quickly. So the earlier you reserve the more choices you have. So sooner the better!

CANCELLATION POLICY

Snax Rentals Refund Policy

At Snax Rentals, we understand that plans can change. Our refund policy ensures fairness while keeping our business operations smooth. Please review our policy before booking:

Cancellation & Refund Policy

  • Cancellations 14+ days before the event: Full refund or credit for a future booking.
  • Cancellations 7-13 days before the event: 50% refund or full credit towards a future event.
  • Cancellations less than 7 days before the event: No refund, but we offer a credit for a future booking.

Weather-Related Cancellations

  • If your event is outdoor-dependent and weather conditions make it unsafe, we offer a credit for a future date. Refunds are not issued for weather-related cancellations.

Deposits

  • refundable deposit is required to secure your booking. This is returned once items are picked up and are not damaged, dirty, or altered. 

No-Show & Late Cancellations

  • If our team arrives at the event location and is unable to set up due to customer-related issues (e.g., no access to venue, no response), no refunds will be issued.

Damage or Equipment Issues

  • If equipment malfunctions due to our fault, we will offer a replacement or partial refund if the issue significantly affects the service.
  • If damage occurs due to guest misuse or negligence, no refunds will be issued, and additional fees may apply.

By booking with Snax Rentals, you agree to these terms. If you have any questions, feel free to reach out—we’re happy to assist!

📩 Contact Us for Any Refund Requests or Rescheduling.